Frequently Asked Questions

1.    Do I need to register in order to purchase?

Yes, MyBeautySpree would require you to register with us before any purchase can be made.
Registration is easy and free of charge.

2.    How do I register an account?

You can simply click on “My Account” or "Log In" on the top right hand corner or click here to register.

3.    What are the benefits of registration?

Sign up with MyBeautySpree to enjoy personalized services.

•    Express checkout
•    Online order status
•    Exclusive emails on new arrivals and promotions updates

4.    What if I forget my password?

Simply click on “My Account” or "Log In" on the top right hand corner and click “Forgot your password?”

5.    How do I change information in my account profile?

Simply Sign-in to your account and you are able to change/update your profile.

MyBeautySpree Online Store

1.    How do I Shop Online?

You simply just need to sign-in your account and select the product which you want to purchase and click on “Add to Cart”.

Once you have completed adding all your items to your shopping cart, you click on “Checkout” on the top right or bottom right panel.

Alternatively, if you can’t make up your mind immediately, your initial order will be automatically be saved, you could decide which are the items you would like to make the final purchase and send it to “Add to Cart” followed by “Checkout”
 
When you are viewing the item(s) in your Checkout page, you may adjust quantities in your cart and then click on the “Update” to recalculate the modified order.

You may also remove item(s) by clicking on the 'dustbin' icon.

Once you are all ready to check out with the item(s) in your shopping Cart, click on “checkout” button. Following that, if you have not registered with us before, you will need to click on “Register” to sign up for a new account. If you are a registered user, simply Sign-in using your email and password that you created for that account.

If you have never purchase from us before, once you are logged on, please proceed to fill in the necessary shipping and billing information and click on “Next” button to proceed to the next step.

If you have purchased an item from us before, welcome back to our website!
Do take some time to check/ update your address before clicking on “Next” button. Choose normal or registered postage and you will be notified of our bank account details for ATM and Internet Banking. Click “Place Order” to confirm the order.

At the end of the checkout process, you should receive an order processing email from us. 
MyBeautySpree will send you a order no. email.
You can track your order by logging into your account tab.

Kindly proceed to make payment within 48 hours. You will need to notifty us your payment info - the Transaction Date & Bank Transfer details and Order Number.
We will process your order once we have received your payment and you should receive an order processed email from us.

2.    How can I track my order?

Logon to your account. Click on "order" to view all your past purchase(s) or check your order status to track your order.

3.    Am I able to change my order?

Once an order has been placed and payment has been made, we are unable to make any changes to the order including cancellations.

4.    How do I use the discount coupon code?

Simply enter the coupon code before checkout. You will be able to see the adjusted price on your shopping cart after entering the code.

5.   What if I'm not very familiar with online shopping but I still want to place an order?

Yes, you can send us an e-mail via mybeautyspree@gmail.com .

This is cater for those interested buyers who have no access to IT or knowledge of online buying process. Just copy the code/title of the item you want to purchase, the colour you want and the size if any.

Product Information

1.    Can you provide more information about your products?

MyBeautySpree will provide as much information on our products in terms description, measurements, fabric and material information. We will also provide a wide ray of images for you to aid your shopping experience.

However, if you have additional questions regarding the item(s), you can simply Email us.

Shipping

1.   Shipping details

MyBeautySpree packages and parcels are fully handled by Singapore Post Office.
Orders received on a Sunday and Singapore public holiday will be processed the next working day.

We would like to hi-light to all customers that if you opted for NORMAL POSTAGE, you have to bear the responsibility for any items not received. We do not accept complaints or feedbacks for items not received via normal mail.

There are unforeseen circumstances that one may not be able to receive their items:

a. incorrect address or incomplete address

b. receiver has shifted residence when item has reached

c. family members of receivers did not inform them that there is a slip of self-collection card for unsuccessful delivery to your doorstep.

d. postman may have forgotten to leave a note that it is a failed delivery and has not left a white card to indicate item will be sent back to their nearest post office.

e. lost mail along the way

f. item has not been redeemed for 15 working days from date of post.

All in all, we always leave our return address as the back of the parcel. They will return the items back to us if it has been left uncollected for too long.

Customers are encouraged to note that NORMAL MAIL is not recommended as SINGPOST is unable to track their whereabouts due to no tracking number for normal mail. There is no receipt to indicate the address or status.

Registered mail (Additional SG$2.50) is highly recommended as you have a 9 digit tracking number to trace the status, simply by calling SINGPOST customer service hotline: 1800 2225777.

FOR SINGAPORE ORDERS

MyBeautySpree will process all orders with Free Singpost normal mail unless you request for registered mail. We strongly recommend customers to use registered mail.

1.    How long does it take to receive my orders?

Most of our item are non-ready stock items to keep our prices low and have wide range of products.

For Ready stock items, you can usually receive your item(s) within 2-3 working days.

For Non-Ready items, you can usually receive your item(s) within 7-10 working days once the minimum collective order (currently at 12) is met.

There may be delay in shipment sometimes and we apologies for any inconvenience caused.

2.    What is the shipping cost for registered mail in Singapore?

The charge for registered mail is SGD 2.50*
Singapore Post assume liability.

3.   Can I request for Self Collection?

Not at this current moment as we do not have a physical store.

Returns & Exchanges

1.    I have received a defected item, can I do an exchange?

MyBeautySpree items have been carefully selected to meet your satisfaction. However, should the item you have ordered possess any manufacturer-default, we will proceed with the exchange of your purchase. MyBeatySpree only accepts returns on items that are unused and which are in their original packaging. For a higher replacement value, a top up is required for the difference. No refund will be offered for a replacement of lower value.

The costs and risks incurred for returns are payable by the purchaser. Original delivery charges are non-refundable.

2.    I have ordered the wrong size, can I make an exchange?

No, All measurements and sizes are displayed clearly on each apparel's description page. We do not refund or perform exchanges for delivered apparels which do not fit customer's size.

Contact MyBeautySpree

Please click here for our contact details.

If you have more enquiries, please email us at . and we will get back to you as soon as possible.